As Senior Vice President at NORD, Pamela oversees patient services, industry relations and information technology. Previously Pamela served as a consultant to the federal government where she managed complex healthcare safety programs for NIH, FDA, and the DoD MHS Office of Health Affairs. She received Special Citations from FDA’s Commissioner and CFSAN Director for outstanding leadership and teamwork implementing a new web-based portal for the reporting of pre-market and post-market safety data to FDA and NIH. As Senior Director at the University of Pittsburgh Medical Center Pamela worked in an equity partner business unit, bringing new concepts and emerging technologies to market utilizing the UPMC enterprise to test, evaluate and develop products designed to improve healthcare delivery. Pamela provided executive oversight for several strategic business initiatives, including a clinical trial enrollment and adverse event reporting system, a multi-biomarker assay for the early detection of ovarian cancer, a medical simulation training system and a clinical decision support system for infection control and antibiotic management. Pamela co-founded SafeCare™ Systems, LLC, which developed one of the country’s first patient safety management systems and served as director for RMF Strategies, a division of the Risk Management Foundation of the Harvard Medical Institutions responsible for the commercialization of data driven risk management solutions. Her experience there underscored for her the value of actionable data and the need for analytical tools that can be used by individuals with varying sophistication in the patient safety realm. Pamela’s experience gives her unique insight into the healthcare delivery process and the need for patient-centric quality improvements. Pamela earned an undergraduate degree from Smith College and an MBA from Northeastern University.